Our Policies

HEALTH + SAFETY

When choosing to visit The Starlite Inn, you join our community. We want to make sure we are keeping our guests and employees happy and safe—please review our Health + Safety guidelines closely before visiting one of our hotels for the most recent COVID-19 protocols and information related to your stay with us.

DEPOSIT

For stays of any length, a deposit of 50% of the total charges is due at the time of booking. Payment can be made via Visa, MasterCard, American Express, Diners Club, or Discover. We will send confirmation of your reservation upon receipt of your deposit.

CANCELLATION POLICY

For any reservation cancellation, we must receive 72 hours notice prior to your confirmed arrival in order to receive your deposit back. If any cancellation is made within 72 hours of your stay, regardless of the reason, your deposit will be non-refundable (though you are always welcome to send a friend or family member in your place).

Any change-of-dates request (including shortening a reservation) must be made 72 hours prior to your confirmed arrival and is subject to availability and minimum stay restrictions. Within 72 hours prior to arrival, deposits are non-refundable and no changes can be made to the reservation. After check-in, a shortened stay will remain charged in full per the original reservation.

For group room blocks of four rooms or more, please refer to the group contract for the applicable cancellation policy.

CHECK-IN/CHECK-OUT TIMES

Check-in begins at 4:00pm. Check-out is at 11:00am.

ACCESSIBILITY

Please see the accessibility page of our website for complete details on accessibility features on our website and at our property.

PETS & SERVICE ANIMALS

While we welcome service animals, unfortunately pets (including emotional support animals) are not permitted at our hotel. We are happy to recommend nearby kennels for use during your stay.

HOUSEKEEPING

The Starlite Inn offer our guests a daily light touch housekeeping service of their room. Full-service housekeeping of your room is always available upon request.

SMOKING & COOKING

The Starlite Inn is a 100% smoke, vape, and flame-free property. Cooking and cooking devices of any type (hot plates, slow cookers, grills, etc.) are strictly prohibited in all guest rooms. A $250 cleaning surcharge will be imposed on any room where guests have burned candles, smoked (including e-cigarettes), vaped, or cooked in their rooms, on balconies/patios, or anywhere on property. For rooms with kitchens or kitchenettes, the guest assumes responsibility for cooking. Any damage caused by smoke, grease, or irresponsible cooking practices which creates damage will be the responsibility of the guest.

ALCOHOL POLICY

Guests must be 21 years of age or older to consume alcohol. As our common spaces are used by all guests, we ask everyone to drink responsibly and be considerate of others around them.

GUEST RESPONSIBILITY

While accidents do happen, guests will be financially responsible for damages due to gross negligence.